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Nexivo Platform Documentation

Welcome to the Nexivo Omnichannel Contact Centre Platform documentation. This site covers the architecture, services, operational runbooks, and developer guides for the Nexivo platform.

What is Nexivo?

Nexivo is an omnichannel contact centre platform designed to unify customer interactions across voice, chat, email, and social media into a single routing and orchestration engine. It combines a real-time Voice AI pipeline with a channel-agnostic routing layer, agent desktop, CRM integrations, and analytics.

Nexivo is telephony-agnostic — it integrates with any SIP-compatible telephony system or PBX. Organisations can connect their existing infrastructure, whether cloud-hosted or on-premises, without replacing it.

Compatible telephony systems

3CX · Asterisk · FreeSWITCH · Cisco CUCM · Avaya · Genesys · Twilio Elastic SIP · Direct SIP trunks — any system that supports SIP trunking or WebRTC can connect to Nexivo.

Key Capabilities

Capability Description
Unified Routing All interactions — regardless of channel — flow through a single routing engine
Voice AI End-to-end AI-powered voice handling via STT → LLM → TTS pipeline
Telephony Agnostic Connects to any SIP-compatible PBX or telephony platform (3CX, Asterisk, Cisco, and more)
Omnichannel Voice, Chat, Email, WhatsApp, Facebook, Twitter/X, Instagram
Agent Desktop Browser-based unified interface for human agents
API-First Every capability exposed via REST API
Built-in Resilience Designed for high availability across all services

Quick Navigation

Document Status

Section Status
Architecture Overview Draft
Voice AI Pipeline Draft
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